Privacy Policy

Live Ball (“we”, “us”) is a tool for organizing tennis sessions. This policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have — including rights under the California Consumer Privacy Act (CCPA/CPRA).

• Contact information. Your name and mobile phone number when you create or join a session, and your email address if you contact us or receive email notifications.
• Session information. Details you enter about a session (name, location name and address, date and time, level, cost, description) and your participation status, waitlist position and timestamps.
• Approximate location. If you grant browser location permission, we use your coordinates to suggest nearby addresses and show distance to sessions. We do not store your device location as a profile; permission can be revoked at any time in your browser settings.
• Message records. A log of SMS and email messages sent through the Service (recipient number, message type, status, timestamp) so hosts can see what was sent and so we can troubleshoot delivery.
• Technical data. Basic request and error logs needed to operate and secure the Service.

We do not knowingly collect information from anyone under 18.

• Verify your phone number with a one-time code (no accounts or passwords).
• Send transactional messages: confirmations, waitlist offers, reminders, changes, cancellations and host announcements for sessions you joined or created.
• Show session details, rosters and distances to the people you share a session link with.
• Operate, secure, debug and improve the Service, and comply with legal obligations.

We do not use your phone number or email for unrelated marketing, and we never sell or share your personal information for cross-context behavioral advertising.

• We only text numbers whose owners have opted in by checking the SMS consent box, or whom a host has added and who then receive a message they can immediately opt out of.
• Mobile opt-in data and consent will not be shared, sold, rented, or disclosed to third parties for their marketing or promotional purposes. Phone numbers are shared only with our messaging providers strictly to deliver the messages you asked for.
• Reply STOP to any message to opt out of all further texts, or HELP for assistance. Message and data rates may apply; message frequency varies by session activity.
• Your phone number is visible to the host of a session you join, and your first name and status are visible to other participants who have the session link.

We send email only for transactional purposes (such as support replies or notifications you requested). Any non-transactional email will include a working unsubscribe link, honored promptly, in line with CAN-SPAM. We do not sell email addresses or provide them to third parties for their own marketing.

We use vetted providers to run the Service: cloud hosting and database, SMS delivery carriers/aggregators, email delivery, and mapping/geocoding for address autocomplete. They process data only on our instructions and only as needed to provide their service.

Verification codes expire within minutes. Session and participation records are retained while the session is active and for a reasonable period afterwards for support and abuse prevention; message logs are retained for delivery troubleshooting and legal compliance. You can ask us to delete your data sooner (see your rights below).

If you are a California resident, you have the right to:

• Know what personal information we collect, the sources, purposes, and categories of recipients.
• Access a copy of the personal information we hold about you.
• Delete your personal information, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of — but you may still tell us your preference.
• Limit use of sensitive information. We do not use sensitive personal information for inferring characteristics.
• Non-discrimination for exercising any of these rights.

Categories collected in the past 12 months: identifiers (name, phone, email), commercial information (session cost/participation), geolocation (only with your permission), and internet/network activity (basic logs). All are collected from you directly and used for the purposes in Section 3.

To exercise a right, email support@liveball.app from the address you used, or include the phone number you provided. We will verify your request by texting a one-time code to that number and respond within 45 days. An authorized agent may submit a request with your written permission.

Residents of other US states with privacy laws (such as Colorado, Connecticut, Virginia, Utah and Texas) have comparable rights of access, correction, deletion and appeal, and may use the same contact method. If you are in the EEA or UK, our lawful bases are performance of a contract (delivering the sessions and messages you request), consent (SMS marketing-type messages and location), and legitimate interests (security and improvement).

Access to session management is protected by one-time SMS verification and secret links, and data is stored with row-level access controls and encryption in transit. No method of transmission or storage is perfectly secure; keep your host link private.

We use only essential local storage and cookies needed to keep you verified on a device. We do not run third-party advertising or cross-site tracking.

We may update this policy; the latest version is always posted here with a revised “Last updated” date. Continued use of the Service after changes constitutes acceptance.

Questions, requests, or complaints: email support@liveball.app. See also our Terms & Conditions.